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Our customer service representative will try to respond to your request as soon as possible. 
Meanwhile, you may be able to find an answer from the following resources.

eg. 507-20XB, a legit model number, a product title or a link to the product are all accepted.
Please try connecting the camera using the default 12VDC power adapter to avoid power shortage issue (IP & Analog Cameras). Please always test the camera on your desk before mounting outside.