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Our customer service representative will try to respond to your request as soon as possible. 
Meanwhile, you may be able to find an answer from the following resources.

Please enter the model of inquiry. eg. P620, S1 a legit model from WeLanc.
Please try connecting the camera using the default 12VDC power adapter to avoid power shortage issue (IP & Analog Cameras). Please always test the camera on your desk before mounting outside.